Thanks for your email – I’m glad you found the site useful!

I would be concerned that she has not registered your purchase by now, nor supplied your indemnity insurance policies. The indemnity insurance policies should be put in place on the day of completion and there should therefore be no difficulties in supplying these to you.

You haven’t said whether or not you have a mortgage on the property. If you do, then the solicitor owes a duty not only to you but also to the lender to deal with the registration of your purchase. It should be possible for the solicitor to explain to you why the process has not been completed and you are entitled to know the position. I would therefore suggest that you either telephone her office and ask to speak to her secretary, explaining that your emails have gone unanswered, or try putting your enquiry in writing via post. If this still elicits no response, ask to speak to the Complaints Manager, explaining that your correspondence is repeatedly ignored. My clients often ring after a week if their purchase is not registered and it is not unusual for documents to take time to come through to complete registration; that being said, you are entitled to know what is happening and when it will be completed.

Hope this helps!

Gemma

How long should I expect to wait for the completion documentation you refer to above? We completed in mid October, it’s now December, I still haven’t got a copy of the Indemnity policy our sellers were supposed to buy, nor a copy of the Chancel Repair Insurance policy we were advised to buy (and were charged for in the completion statement), and as far as I know, our purchase hasn’t been registered with the Land Registry. (I subscribe to a property site which uses Land Registry data, I can see our sale was registered, but not the purchase.) I have chased my solicitor a couple of times but she hasn’t responded to my emails. What should I do? Should I be worried?

Thanks!